Frequently Asked Questions

Everything you need to know about your Mephisto experience.

What makes Mephisto footwear unique?

Mephisto shoes feature our patented Soft-Air Technology, which reduces the shock from walking to an absolute minimum, protecting your back, joints, and vertebrae while ensuring a healthy environment for your feet.

How long does shipping typically take?

Standard shipping within the continental United States usually takes 3-7 business days. We also offer expedited shipping options at checkout for those who need their orders sooner.

What is your return policy?

We accept returns of unworn, undamaged merchandise in its original packaging within 30 days of purchase. Please note that items marked as 'Final Sale' are not eligible for return.

Can I have my Mephisto shoes refurbished?

Yes, we offer a comprehensive recrafting service. Our master shoemakers can resoling and restore your favorite Mephisto shoes to near-original condition using authentic materials.

How do I determine my correct size?

Mephisto shoes generally run true to size, but fit can vary by style. We provide a detailed size chart on each product page comparing US, UK, and European sizing to help you find the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.